Livestream Classes FAQ’s
I’d like to sign up for an online class. How do I do that? What platform is it on?
Please sign up via our website: http://www.theyogalounge.ca/our-schedule/.
All of our classes are livestreamed on Zoom. If you haven’t used Zoom before, download Zoom at zoom.us/download onto your laptop, desktop computer, phone or tablet.
I signed up for an online class! How do I access the class?
Before class starts, check your email for a private link to access the class. Typically, emails will be sent out within 2 hours of class start. Simply click on the link and you will be brought to the zoom class!
The Zoom link will be sent to the same email that you use with MindBody Online. So if you have more than one email, make sure you check there!
I want to practice online, but I can’t attend classes live. Is there any way to access the recordings?
If you have an unlimited membership with us, you have access to Lounge Flix, our HD library of recorded classes. Please email us at firstname.lastname@example.org to request access!
I signed up for the wrong class. How do I cancel/change the class?
Login to your MindBody account, and click on “MyInfo” and then click on “My Schedule”. Once you see the class schedule, select “Cancel” and you will be removed from the class.
I haven’t received the email for the Zoom link, what do I do?
The Zoom link is sent to the email that you signed up for class with on MindBody Online. If you have more than one email, please make sure you check the one you signed up with.
If you still can’t find the email, check your spam folder or junkmail. Add “email@example.com” and “firstname.lastname@example.org” to your contacts or address book to ensure you get future class links.
I can’t get into the Zoom room! What do I do?
If you are having issues with Zoom, please try the following:
- Try opening the link with a different browser (for example, if you normally use Chrome, try Safari instead)
- Try with a different device than the one you were using.
- Confirm that you are using the latest version of zoom and update if necessary.
- Log out of Zoom and login again
- Restart your computer!
- Double check your internet connection. Speedtest.net is a great resource to see the speed of your internet. Zoom will not work properly on a weak internet connection.
If you continue to have trouble and are not able to join the class, please email us at email@example.com.
Membership & Pass FAQ’s
Can I put my membership on hold? If so, how do I do it?
Yes! You can put your membership on hold for a period of one week or more. Please email us at firstname.lastname@example.org to do so.
How do I cancel my monthly membership?
Drop-in’s and 10-passes are non-refundable, but you can cancel your monthly auto renew membership at any point. Please email us at email@example.com with the date you’d like to cancel your membership on.
I haven’t been able to use up my 10-pass! Can I get an extension on it?
If you haven’t been able to use up your pass because of an injury, life event, or extenuating circumstance, we are happy to give you an extension. Please email us at firstname.lastname@example.org and we will sort it out.
If you have any other questions, please make sure that you reach out to us. Thanks!